![]() If not, you can also check HP’s customer support site for newer software for your specific printer. If you’re experiencing problems with HP software, try opening System Preferences and clicking on Software Update to see if Apple offers you updated HP software. Some users have reported that restarting their computer enabled them to use their HP or Amazon software again, so it’s worth trying that first. How can I use my HP printer or Amazon software again? If you’re already an Intego user, open VirusBarrier and run a Full Scan of your Mac. To check for possible infections, you can download a free trial of Intego’s Mac Premium Bundle X9 and scan your Mac. However, given the high profile of this issue, it’s possible that malware makers may try to take advantage of the situation by releasing fake or Trojanized HP or Amazon software. If you’ve recently seen a dialog box like the ones above, specifically mentioning HP or Amazon software, that doesn’t necessarily mean that your Mac has been infected with malware. ![]() At this time there is no known reason why macOS is blocking these Amazon apps.Īmazon has not yet replied to our inquiry.Īn Apple spokeperson replied, “We don’t have any comment to share about this issue.” Does this mean my Mac has malware? The Amazon Music app, and reportedly the Amazon WorkSpaces client application, also seem to have received the same treatment from Apple. Amazon software seems to have had a similar issue We reached out to HP for further comment but have not yet received an explanation from the company. This could potentially mean that HP’s code-signing certs may have fallen into the wrong hands, and may perhaps have been used by a malicious party. It remains unclear why exactly HP would have asked Apple to revoke its older certificates. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.” This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. “We unintentionally revoked credentials on some older versions of Mac drivers. spokesperson told the news site on October 23: Very recently, Apple used this technique to stop actual code-signed malware, namely OSX/MacOffers Trojan horses that Apple had erroneously notarized.īut there are other potential reasons to revoke a code-signing certificate, too.Īccording to The Register, an HP Inc. This action is virtually always used to stop outbreaks of code-signed malware (hence the scary-sounding “Report malware to Apple” portion of the aforementioned dialog boxes). So what exactly is going on? Are HP printer drivers and Amazon Music really infected with malware? HP asked Apple to revoke their code-signing certificatesĪpple has the ability to retroactively deauthorize Mac software that has been code-signed by a particular developer. The HP Smart App does nothing to resolve this. My Mac is a constant steam of “HP app _” will damage your computer. You should move it to the Trash.Įven a week later, we’re still seeing reports of similar dialog boxes appearing on I’ve spent hours trying to get a live person to help me. ![]() ![]() “Amazon Music” will damage your computer. ☑️Report malware to Apple to protect other usersĪround the same time, users of certain Amazon apps also began seeing a very similar dialog box: This file was downloaded on an unknown date. A dialog box began appearing on some Macs that warned: Software & Apps macOS warns that HP, Amazon software “will damage your computer”īeginning on October 22, Mac users around the world began seeing troubling alerts related to printer software from HP (formerly known as Hewlett-Packard).
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